In response to the COVID-19 pandemic, we ask that you wear mask and gloves when dropping off and picking up your pet(s).
To adhere to social distancing recommendations, we will provide curb-side service as follows:
WHEN DROPPING OFF YOUR PET(S):
Stay in your vehicle when you arrive at the transport site parking lot. Our transport personnel will go car-to-car and distribute an admission form and medical questionnaire for each pet scheduled for surgery. We will also bring a carrier for your cat if you requested one when the appointment was made.
Review and sign the admission form(s) and questionnaire(s). Upon completion, drive your vehicle to the unloading station. If a line has formed (similar to a car pool line), we will unload the lead car before the next car is signaled forward to be unloaded. For distancing and safety reasons, stay in your vehicle until you're at the drop-off station. EMPLOYEES WILL NOT ENTER YOUR VEHICLE but will stand directly outside your vehicle and take your pet(s) at the drop-off station only. Please have all cats in their carriers. Please remove pet collars or harnesses before unloading your pet.
An employee will review your paperwork and collect payments at this time. We require exact change if paying by cash. If paying by check, please make the check payable to: CWACC. If paying by credit or debit card, we will collect the information without touching your card.
WHEN PICKING UP YOUR PET(S):
The pick-up protocol is similar to the drop-off protocol. A pick-up station will be set up directly behind the transport vehicle. Remain in your vehicle and form a line (similar to a car pool line). We will load the lead car at the pick-up station before the next car is signaled forward to be loaded. For distancing and safety reasons, stay in your vehicle until you're at the pick-up station. EMPLOYEES WILL NOT ENTER YOUR VEHICLE but will hand your pet(s) and paperwork to you outside your vehicle. Once your pet is in your vehicle, please return all Clinic carriers and leashes to our employee.
Thank you for your patience, cooperation and business as we all try to stay safe during these difficult times.